Xactimate questions / Photos and documentation
Respond methodically when mobile estimate photographs appear missing, moved, archived, or unsynchronized.
Field guidance by Neil Baumann
Working adjuster and Parrot Key instructorUpdatedStop making unnecessary changes and determine whether the images were moved, archived, not synchronized, captured outside the project, or affected by project status. Follow current official recovery guidance and preserve the device and project state until the cause is understood.
Repeated uploads, deletions, folder changes, or project completion actions can make recovery harder. A company procedure should identify who handles the issue and what information must be recorded before support is contacted.
Training should include a recovery drill and a prevention checklist. The best time to learn where archived or moved photographs appear is before a live file depends on them.
Verisk's mobile documentation explains that estimate photographs may be archived after certain project actions. Use the current reattachment instructions for the specific platform and project state.
These links point to product owners or other primary sources. Parrot Key uses them as references and writes its training guidance independently.
Current Verisk instructions for capturing, organizing, annotating, sharing, and recovering mobile photographs.
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